Invisible Technology
Invisible Technology

Invisible Technology


“Invisible Technology” by Eric Uy, SMHCC Vice President for  Technical Services

We believe that the application of technology serves to keep us healthy and reduce our impact on the environment.  Our goal is to not only enhance guest experience, but also to make every stay with us more sustainable without the guests’ knowledge.

Heat pumps

We use heat pumps in all properties in order to squeeze every bit of benefit out of every kWh.  Heat pumps are hot water heaters that have cold air as a by-product.  Whenever hot water is generated, an equivalent amount of cold air is used to cool specific areas of the hotel.  Alternatively, this “cold” is introduced into the chilled water cycle to assist in the cooling and reduce electrical requirements by the same amount.

Building management systems (BMS)

Building management systems (BMS) help to reduce lighting and air-conditioning costs by optimally adjusting portions of the cooling cycle to generate cold air in the most cost-effect means possible.  This means that energy costs of each step is evaluated every second to divert energy to where cold air is most efficiently generated.

BMS and timer circuits also automate lighting and cooling to adapt to changing outdoor conditions.  Lights are turned off when not required and chilled water consumption is reduced when it rains or when it is cooler in the evening.

The result is optimal lighting and cooling with minimal or no human intervention with the benefit of cost savings and a reduced carbon footprint

Fresh air supply

Fresh air supply is introduced into all rooms and common areas to maintain a healthy environment and a sense of well-being.  Hot, humid air is taken from the outside, filtered, dried, and cooled before introduced into the building ensuring that not only a comfortable temperature as well as an ideal humidity that neither dries out skin, nor promotes molds and bacteria.  Especially in times like these, a constant fresh air supply helps to remove possible airborne contaminants 24/7.

At the same time, nothing goes to waste.  We use energy recovery methods to extract the exiting “cold” from the exhaust and re-introducing it into the building again.  This reduces the energy required to maintain the hotel at a comfortable interior level.

In-room automation

Our in-room automation is designed to keep our guests comfortable without needing to fumble with key cars upon entering the room.  High sensitivity motion sensors will detect movements as small as breathing to keep the room cool and illuminated when guest presence is detected.  Should the guest leave the room, they will no longer have to consider turning off the lights and A/C as the system will automatically do this for them.  At the same time, our guests will never be entering a dark room which is not only convenient, but also safer.

Electronics take the place of traditional controls, allowing the safe use of low voltages and thinner control wires.  Besides being inherently safer, copper usage during the construction phase is reduced which not only conserves resources but also reduce carbon foot-print by reducing transport requirements due to the wire’s lighter weight.

Double-paned glass

Glass used in all but the oldest properties are energy saving double paned glass to allow in natural light while keeping the heat out.  This has the benefit of reducing the need for artificial light during the day and also reducing the cooling requirements to keep guests comfortable.  These combined helps to reduce electrical costs and therefore the hotel’s carbon foot print.  It has the additional side effect of being sound insulating, meaning that noise from the outside will not be transmitted into the guest rooms guaranteeing a good night’s sleep and an overall better guest experience.

Fiber optic cabling (FOC) and high-speed internet

While internet may not initially be seen as something to reduce carbon foot print, it plays an important role in enabling our guests to conduct their business from the comforts of their room or common areas.  This means that physical travels can be avoided, which not only saves cost but also reduces our impact to the environment by reducing fossil fuel consumption.

Fiber optic cabling also reduces the requirement for copper, allowing for the aforementioned benefit of preserving copper resources as well as conduiting requirements, both of which reduce carbon footprint.  Since FOC is inherently more efficient in transferring data, the hotel is able to provide guests with cutting edge experience (SMHCC has the fastest average internet connectivity in the country) as well as maintain if not reduce power needs compared to traditional copper-based internet.

Modular data centers

Modular data centers are a recent development in data center layout and design by using compartments to improve airflow needed to cool critical IT components and servers.  While unseen and unnoticed, this design forces cold air into the intakes of switches and servers immediately absorbs warm air from the other end of the equipment.  By preventing the warm exhaust air from mixing with the cold, we prevent “hotspots” in the room which traditionally would require further lowering of the overall temperature to address this problem.

This approach allows for a more efficient cooling, lower power consumption and therefore a lower carbon footprint compared to traditional cooling methods.


SM Hotels and Conventions Corp. (SMHCC)


We have been closely monitoring the evolving situation brought about by COVID-19 and the health and safety guidelines set by the World Health Organization (WHO) and the Philippine government. We would like to assure you that the health and safety of our guests and our colleagues have always been of paramount importance to us. Given the current situation we are all in, we fully understand your heightened concern on hygiene as this is likewise foremost in all our initiatives. In response to this unprecedented situation, measures are underway at our Hotel to ensure your safety and comfort on your next visit.

Health and Safety Guidelines

Guided by the health care expertise of WHO and the Philippine Department of Health, our new health and safety program, SustainablySafe, provides clear procedures that guide our employees to take care of the guests and each other. On top of the best practices we have continuously performed, additional proactive and precautionary actions crucial to the safety and security of each guest and staff have been implemented. These points, along with prospective innovations and applications in operations, encompass and comprise the goals of the SustainablySafe initiative, the ultimate goal of which is to provide guests with the utmost safety and quality of experience.

As we welcome you back to our hotel, we have taken a series of precautionary measures including:

  • All guests are required to wear face masks prior to entry into the hotel or car service. If the guest does not have one, it will be provided for him / her;
  • Cars are disinfected before and after each use;
    Disinfectant floor mats are located at the entrance of the hotel to sanitize footwear;
  • Guests are subjected to temperature reading and hand sanitation at the entrance;
  • Reception desk are disinfected before attending to each guest;
  • Guests are to fill-in a health and travel history form upon check-in;
  • Room keys and credit cards are sanitized prior to handing them to the guests.
    All guestrooms will include a basic safety kit consisting of facial mask, hand sanitizers and wipes;
  • All public areas will have hand sanitizing stations at strategic locations for guests to use;
  • Guestrooms are thoroughly disinfected and sanitized before each guest occupancy using clinical grade disinfectant and UV sterilizing equipment;
  • Regular disinfection and deep cleaning of high traffic areas (like lobbies, facilities, function rooms, toilets and food outlets) and frequently touched areas (like handles and handrails, elevator panes, remote controls, light switches, and toilet fixtures);
  • Laundry is cleaned by DOH-accredited providers, where linen is processed at 83°C to kill microbial life that causes disease or the fermentation of bacteria;
  • Conducting 24-hour continuous fresh air intake in all guest rooms and corridors to ensure the best possible air ventilation to deter contamination and transmission;
  • Guestroom flatware and glassware are sanitized through dishwashing machines as opposed to the typical practice using sinks to avoid contact and ensure complete cleanliness;
  • Social distancing will be strictly enforced in all restaurants and public areas;
  • Firm execution of social distancing amongst staff, who will also assist, enable, and ensure that guests are able to practice social distancing in all areas of the property;
  • Staff wears masks, gloves, face shields, and other PPEs at all times when on-duty;

These activities and efforts have so far just been the beginning. We will incessantly pursue the highest standards of excellence and adhere to the stringent protocols that meet international standards and implement them whenever possible.

For any further updates, please check our website from time to time as we will constantly update our information.

We look forward to welcoming you back to our hotels and convention centers.

COVID-19 Safety Protocols

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